Mid-level and First Time Managers

Upskill and equip future leaders with the tools to enable them to thrive and flourish

This training course, Mid-Level & First Time Managers, is for those who are new to managing reports and teams, and will equip you with skills and knowledge to be an effective manager, while navigating your own workload.

Event professionals are frequently promoted to management roles due to outstanding performance in their individual roles. But just how easy is it to go from being focused on our own progress to being responsible for others? It requires a shift of focus and a new set of skills – this will require a two-way learning journey with their team. This course will give new event managers the tools they need to understand the difference between management and leadership, gain insight into different management styles, and work through useful models that will set them on the road to success.


Introduction to Management:

  • The role and responsibilities of a manager
  • The transition from peer to manager

Leadership skills

  • Leadership styles and when to apply them
  • Leading by example
  • Motivating and inspiring teams.

Communication Skills:

  • Effective communication techniques including difficult conversations

Team Building:

  • Building high-performing teams
  • Team dynamics and diversity

Time and Priority Management:

  • Time management strategies
  • Setting priorities and managing workloads.
  • Delegation techniques

Performance Management:

  • Setting goals and expectations
  • Performance feedback and evaluations
  • Effective 121s including performance issues and improvement plans

Conflict Resolution:

  • Spotting conflict and when to escalate
  • Mediation and conflict resolution strategies
  • Creating a positive work environment
  • Emotional Intelligence and managing with integrity and empathy

Course certification

All attendees who complete the course satisfactorily, will receive a certificate.

Who should attend?

This course is relevant for anyone in events who is new to management and looking to develop their leadership potential, whether you are from sales, marketing, production or operations. This course will give you tools and skills to accelerate your leadership performance.

Your trainer:

Pauline Coulter

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★ ★ ★ ★ ★

Fantastic experience, real practical insight and fast tracked my knowledge to become a comprehensive leader.

Portfolio Director
Kisaco Research

★ ★ ★ ★ ★

Pauline was a wonderful trainer who gave us insight into effective frameworks to adopt as part of our events business. I will definitely be taking these golden nuggets of information and incorporating them into day-to-day going forward. Thank you!

Head of Middle East Programmes
GFC Media Group

★ ★ ★ ★ ★

Pauline was an engaging trainer who took the time to ensure we were catered for despite the varying levels of seniority and range of organisations present at the session. Everyone was able to take some handy information away from the session.

Creative Engagement Producer
We The Curious

★ ★ ★ ★ ★

Fantastic training with Pauline, the session was very engaging and got us thinking about how we can utilise Project Management tools in our work in Events. I would recommend this to any Event managers looking to add Project Management to their repertoire./p>

Events Operations Manager
We The Curious

★ ★ ★ ★ ★

I really enjoyed this course since the coach explained everything in an enjoyable engaging way. You could tell she was very experienced and I learnt a lot!

Event Coordinator
We The Curious

★ ★ ★ ★ ★

I found the recent Project Management training led by Pauline really useful. I learnt new knowledge about tools and resources that are available to me to support the planning and delivery of events, and picked up some great tips and advice from Pauline and my fellow participants in the course. I definitely feel more confident now as I embark on my next project. Thank you Pauline!

Business Manager
Warwick Legal Network Ltd

★ ★ ★ ★ ★

Thank you so much for the incredible 3 day training you delivered to us at Meta. It was extremely worthwhile, informative, detailed and applicable to our roles. We all thoroughly enjoyed it so a thank you from us all 😊.

Technical Production Coordination Lead

★ ★ ★ ★ ★

The in-house project management training programme was fantastic in giving us the tools and practical knowledge to more efficiently run and manage our events. Pauline was a really engaging and exceptional training lead, and allowed us to get the maximum we could out of the time together. The tools I have learned will serve me well in running future projects from their inception to delivery.

Conference Producer

★ ★ ★ ★ ★

A very informative session that was particularly targeted at events rather than wider project management – can start using outcomes immediately that will benefit my work.

Group Manager, Event Logistics

★ ★ ★ ★ ★

A great insight from an industry professional on how to be the most efficient you when managing projects.

Flex Coordinator for EMEA @ Meta

★ ★ ★ ★ ★

The course was spot on and there was no time wasted with long introductions. The trainer was aware of our situation and informed of the issues and pain points. I would always come back. Thank you!

Teamlead Marketing

★ ★ ★ ★ ★

he Event Project Management course was super informative and thoroughly enjoyable. Pauline was a great trainer who had amazing knowledge in all things events!

Events Co-ordinator
Open Banking Expo

★ ★ ★ ★ ★

The course was really useful and helped the team focus more on what needs to be done and what can be done. Loads of useful tips that can be implemented straight away. Great templates. Really enjoyed the course and would recommend to anyone.

Senior Events Manager

★ ★ ★ ★ ★

An excellent course, well delivered that was pitched at just the right level to appeal to everyone in the team from the new entry level members to the experienced event professionals.

Event Logistics and Development Manager

★ ★ ★ ★ ★

I want to give feedback to a great project management course. It was very informative, engaging and interactive – the trainer was speaking “to you”. Highly recommended.

Events Organiser

The Media House is proud to sponsor Just One Tree which is tackling the dual crises of climate change and biodiversity loss. They work by restoring life on land, in the oceans and shape the next generation of planet-conscious thinkers.

The Media House is proud to sponsor Just One Tree

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