Frequently asked questions

Find out quickly here

If your question is not answered below or you need more information, please contact Claire Wormsley on +44(0) 208 374 1712 or email claire@the-media-house.co.uk

How can I register?

There are five easy ways to register and pay for any of our courses:

1 tel: +44 (0) 208 374 1712
2 fax: +44 (0) 870 762 7081
3 email: info@the-media-house.co.uk
4 online: using our online registration form
5 mail: Customer Services Manager
The Media House
Northsyde House
35 Coolhurst Road
London N8 8ET

Confirmation

We will confirm your booking within 4 working days by sending an invoice (please inform us when booking if address is different).

How do I pay?

You can pay by bank transfer, credit card or cheque. Payments must be received at least 1 week prior to the event date. Late registrations must provide a credit card as a way of a guarantee until payment is received. Please quote our invoice numbers when making payments.

By Bank Transfer

Santander Business Bank, Bootle, Merseyside, L30 4GB

Account name: The Media House Ltd; Account No:01859145; Sort Code:09-01-50; IBAN: GB85 ABBY09015001859145

By Cheque

To be made payable in GBP to The Media House Ltd and sent with a copy of your invoice to: The Media House Ltd, 35 Coolhurst Road, London N8 8ET

What happens if you have to cancel?

Delegates cancelling 30 days or more before the training will receive a full refund, less 10% of the training fee.

Cancellations received between 29 days and 15 days before the training will be entitled to a 50% refund of the training fee.

Cancellations received 14 days or less before the training date will receive no refund, a substitute delegate is always welcome.

Non-payment or non-attendance does not constitute cancellation. If payment has not been made prior to the training, a full charge will still apply.

Delegate substitutions can be made at any time.

Course date transfers can be made, however, if they are 14 days or less before the course, an admin fee of £125 + VAT will apply.

What is the timetable?

Registration is from 9.00am. Courses start promptly at 9.30am and finish at approximately 5.00pm. There is a mid-morning and mid-afternoon drinks break for 20 minutes and an hour allocated for lunch. Lunch will be provided for full day courses, we ask confirmed delegates to inform us of any dietary requirements upon receiving their booking confirmation.

Where will the course take place?

All courses are held in central London. You will be notified of the venue two weeks prior to the course. For participants travelling from further afield than London or from overseas, we can offer a list of hotels near to the training venue, please send a request to info@the-media-house.co.uk.

What is the dress code?

Attendees should wear smart casual attire to the courses. We suggest you dress comfortably but also a reminder you will be networking with peers in the industry.

Do I need to bring anything / prepare for the course?

All attendees are asked to complete a pre-course questionnaire prior to the course and send in any relevant examples for the course. What to bring will depend on the course and you may be required to bring brochures / info for comparision. For most courses, it is helpful if you bring a laptop or tablet with you.

What if my company is VAT exempt?

Conference and training fees remain subject to VAT where they take place. Anyone who wishes to undertake training in the UK is subject to 20% VAT.

What if I need a visa to attend?

We are happy to supply you with an invitation letter providing payment has been received. Unfortunately we are unable to issue a letter without payment as company policy dictates that they are processed only when payment has been received.

Disability policy

We endeavour to make our courses as fully accessible as we can to those with disabilities or special needs (such as issues relating to mobility, impairment of hearing, vision or speech) and ensure that that the provision of our courses (including the event facilities) comply with all applicable equality legislation.

To enable us to provide assistance where we are reasonably able to do so, delegates need to notify us of any special requirement. So please contact us at +44 (0)20 8374 1712 or info@the-media-house.co.uk

Please see our Public Training Delegate Terms and Conditions.

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